Our Terms and Conditions

Please make sure you read all of our terms and conditions carefully.

COVID 19 ADDITIONS:

  • Postal Orders can potentially take up to 10 days once we have dispatched your order so please be patient with the wait time. They are under a tremendous amount of pressure!

  • We are offering local delivery to certain areas so please choose your postcode when ordering where it will charge you for the mileage.

  • We are operating a non-contact delivery service. We will text you 30 minutes before we are due to leave to come and deliver. You order will be placed on your doorstep/where you wish, you must not open the door/come to greet me. I will then text you to let you know that your order has been delivered, You can then go and get your order. This way, it protects the both of us and has worked very well so far!
     

  1. Allergens

    1. Even though we do cater for allergies and intolerance, we are a kitchen the handles all of the following allergens:

    2. Cereals containing gluten, namely: wheat (such as spelt and khorasan wheat), rye, barley, oats Crustaceans for example prawns, crabs, lobster, crayfish​

    3. Milk (including lactose)

    4. Nuts; namely almonds, hazelnuts, walnuts, cashews, pecan nuts, Brazil nuts, pistachio nuts, macadamia (or Queensland) nuts

    5. Celery (including celeriac)

    6. ​Sulphur dioxide/sulphites, where added and at a level above 10mg/kg or 10mg/L in the finished product. This can be used as a preservative in dried fruit

    7. Lupin, which includes lupin seeds and flour and can be found in types of bread, pastries and pasta

    8. Molluscs like, mussels, whelks, oysters, snails and squid

        All measures are taken to avoid cross contamination however, all of those with allergies come to us as their            own discretion.

​              Nixies’ Bakes does not take any responsibility for any ill health due to the fact all of our customers are aware          of the cross-contamination possibility.

  1. Quality Assured

    1. All of our cakes are made with high quality ingredients which therefor means there are no added preservatives, because of this, our cakes have a small window where the cake is as fresh as it can be. Our cakes are not like supermarket cakes and don’t last for as long.

    2. Our cakes must be put into an air tight container as soon as you receive it and eaten within 24 hours, after this time, the quality of your cake will decrease.

    3. If, for any reason, you are unhappy with your cake, we must be informed within 24 hours of your receiving your product. The cake should be returned to us, with at least 90% untouched, with your invoice.

    4. We cannot issue a refund/discounted price if you cannot bring the cake back, if you do not have your invoice and it is past 24 hours. Any refund or discount is at the discretion of Nixies’ Bakes.

  2. Deposits

    1. All of our customers must pay a 25% deposit to secure their date/product on orders under £80. For any orders over £80, a deposit is decided at our discretion.

    2. If a deposit is not made 2 weeks before the date your product is needed, we cannot guarantee that we can make your order. No Deposit, No order.

    3. All deposit are non-refundable.

    4. You must pay the full balance no later than 5 days before delivery/collections, requested by email, otherwise your order will be cancelled

  3. Custom Cakes

    1. We understand that our customers often see photographs of cakes they love online and want us to create the same, Unfortunately, we can’t create the exact same cake due to copyright. We will have to make slight changes with most cakes to make it our own.

  4. Alcohol Cakes

    1. If a customer would like alcohol included on their cake (ie. Miniature bottles on top of a drip cake), the customer would either need to provide us with the bottle before making the cake or place them on after receiving. We do not have an alcohol licence and therefor cannot sell/provide alcohol.

  5. Collection/Delivery

    1. All orders must be collected within the hour time slot given, failure to turn up at that time results in a re-arranged time which may not necessarily be at your convenience.

    2. Deliveries are charged by the mile. Again, If you fail to be in at the time that we are delivering, a re-arranged time with occur which may not necessarily be at your convenience.

    3. If you require us to post your cake through a courier, We can do so, However, We do not take any responsibility for any cake damaged once it has left our possession.

    4. If you are collecting, your product should be put on the floor of the passenger side or ideally the boot. Your car must be of a cool temperature with slow, sensible driving. Any damage to the cake whilst transporting is not down to Nixies’ Bakes.

    5. If you are having your items posted, After your confirmation will be sent through, the products will be made within 10 working days. This time does not include delivery time. We use royal mail, 1st classed signed for service which allows us to see when your products have reached you. We do not take any responsibility for any breakages/imperfection caused in transit.

  6. Data Protection

    1. All of your information is held within a physical book along with your order details. Once your order is completed, your personal details will be destroyed unless discussed otherwise.

    2. Your details will not be passed on to a third party or come in to contact with anyone apart from the two owners of Nixies’ Bakes.

  7. Portions

    1. Our cakes are made in relation to how many your would like it to feed. Our portion sizes are based on a 1 inch by 1 inch square piece, Not a slice.

  8. Large Cake Internal Structure

    1. Within some of our cakes/models, we will need to use additional structural elements to make sure everything is being supported. Sometimes these come in the shapes of plastic dowels, flower wire and other small pieces of equipment. It is the customers responsibility to remove all inedible, structural elements to the cake before serving.​

  9. Wedding Cakes 

    1. Testers - We do offer a box of testers for your big day. We offer a box of 6 cupcakes​ which includes 6 different flavours of your choice for £18. If you decide to book with us, the £18 will come off your final bill.

    2. As well as the cost of the cake, we also have a setup and delivery charge. This will be between £40 - £100 depending on where we are delivering to, what time of year, what size of the cake and a few other contributing factors.

    3. If you would like to book in an appointment with us to discuss your wedding cake ideas, don't hesitate to contact us via the contact form or quote form.

    4. A 25% deposit must be paid to secure your cake, There will be a 2 week cooling off period where you can cancel your order and you can have your deposit back. After this date, your deposit will be non-refundable. We will need full payment of your order no less than 1 month before the date - If this is not received, you will forfeit your order.

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